top of page
Image by Monica Garniga

FAQ`S

How long does it take?

Our team of artists at Duomation work as fast as they can, but sometimes we are very busy during busy seasons, we aim to get your portrait to you in 3-5 days.

What currency are Duomation prices? 


All prices on our store are denominated in USD. 

How will I receive my order?

If you order a digital portrait, it will be emailed to you when it’s complete and approved by you.
Physical orders like Canvas, Framed Portrait, Print, Mug, T-shirt will be sent to you via courier, It may take about 7 to 10 Business days to reach you. Sometimes Express delivery orders reach in 3 to 4 business days once shipped.

Any option of getting the Prints?


Sure, Our digital portrait are high quality file, You can print from your local print shop.  Or, If you want us to deliver it in high quality print, simple buy from our e-shop here: 

What if my merchandise arrives Damaged, Broken or Faulty?
 

Sometimes, products travelling thousand of miles can become damaged in Transit, but should something like this happen, contact us immediately and we will have the issue fixed for you.

What if I am not happy with my order?

 

We at Duomation is all quality-first, meaning we work with the best artists to make your gift the “PERFECT” one. But if for some reason you are still unsatisfied, you have the right to ask for revisions of your drawing until you are entirely happy with the result. 🙂 

 

*Note that revisions are small changes in your drawing such as the colors, poses etc. Revisions are not complete redos of your work, so we won’t be able to add a large object or a person. If you would like to make such additions, these could result in additional charges.  This is why you need you to be very specific when you write up your notes at the time of placing your order. 🙂 

What can I have as my background?

 

We at Duomation, have over 100+ Exclusive pre-made Backgrounds. Simply message me with your occasion / theme. Most common like Birthday, Anniversary, Marriage Proposal, Christmas, New Year, Valentines Day, Fathers Day, Mothers Day, Easter, Halloween and many more. Still, if you want to have something special and custom only for you like your House, Holiday Photos, Stadium, Concerts etc, our team of artist can draw it exclusively for only. *You need to purchase custom background for this.*

Do PETS, CARS, GUITAR etc. count as PEOPLE?

 

Yes, absolutely they do. This is because animals, cars and complex objects are difficult and time-consuming to draw. Don’t think that your pup who is 1/10th your size is an easy task! 🙂
 

What IMAGES should I upload?

 

We highly recommend that you upload high-quality images where faces, colors, and textures are visible. This way we will be able to get everything right and there will be no need for revisions and save you time. 🙂

Can you work from more than ONE photo?

 

The more photos the better! Just make sure you’re clear about how you’d like your illustration drawn in the picture description and leave the rest up to us!

Can you work from multiple photos and combine to ONE portrait?

 

Yes, absolutely. Multiple photos of Individual / Pets can be sent and we`ll combine all of the Individuals / Pets in one awesome portrait just for you. 

What dimensions will my illustration come in?

 

The standard size (dimensions) are 12" x 16" or 4800 x 3600 Pixels. If you would like a different size just let us know in your order notes.

Can you deliver EARLY in 1 to 2 Days?
 

Sure, we know sometimes last minute      awesome gifts are essential. So, if you need it early in 24 - 48 hours please buy the "Rush Delivery" option from us. Please feel free to message us for any queries and deadlines!

Do you do LARGE GROUP portrait?
 

Absolutely, If you have more than 10 people you want to get them Duomated simply contact us by writing in the chat or sending us an email. 
 

bottom of page